Store Policies
STORE POLICY
There is no refund or return for the items; as this product is epically handmade for you. We offer alteration for the item bought from THEODDITY.COM adding that the delivery fees for pickup and return will be on the customer. Check the measurements chart in order to select the correct size to avoid all of the above.
Alteration for the dress/pants/jumpsuit/skirt we can make it shorter only; we won’t be able to make it longer in length. We can’t make the garment wider, make sure you give the right size.
In the event your item is damaged or defected [we're deeply sorry!] Please contact us within 1 day from the date of delivery with a picture attached and we will gladly process a return or exchange.
If you require further assistance; send us an email at support@theoddity.com, call us at XXXXXXX. Working Hours from 10am-8pm from Sunday-Thursday and we are happy to help!
SHIPPING AND HANDLING
We ship worldwide. After your order is placed there is a processing time of 7 business days. Once your order ships a confirmation email will be sent to you to with detailed tracking information. Please note that while we don't foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.
Shipping within the United Arab Emirate:
Standard Shipping: Abu Dhabi, Alain, Dubai, and North cities– 25 AED.
Express Shipping: Abu Dhabi, Alain, Dubai, and North cities– 35 AED.
International shipping:
DHL/FedEx International Duties & Taxes Unpaid (3-5 business days): Your customs fees will need to be collected before DHL can deliver your package. You may be charged a service fee by DHL for these fees.
Please note that while we don't foresee any delays after the parcel has shipped these events may occur.
International shipping costs are calculated based on geographical location of delivery address and total weight of parcel. Please note customs fees will apply for currier shipments according to local legislation. THEODDITY does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.Please check with your local courier for more information on how COVID-19 directly effects your shipments with us.